Translating and Interpreting Services

If English isn't your first language, we can arrange for an interpreter to help you communicate with us over the phone. We do this through TIS National, a free service provided by the Australian government.

To use this service, simply ask for an interpreter when you call us, and we'll arrange an interpreter to help you with your banking needs.

National Relay Service (NRS)

If you're deaf, hard of hearing, or find it difficult speaking on the phone, you can contact us via the NRS, an Australia-wide government initiative which offers relay call options.